Inuvio Support: Software Warranty

Our goal is 100% customer satisfaction in everything we do and we are always here when you need us. We strive to provide the best product with the best service at the best price at all times. Inuvio warrants our digital scanning hardware and software products against defects in materials and workmanship to the original purchaser for an unmatched period of twenty four (24) months from the date of the original purchase. This warranty is limited to repair or replacement of the product, and the remedy provided to the purchaser for warranty service is at our sole discretion. Any use of the product for a purpose in which it is not intended, and/or purchaser modifications, alterations, and/or repairs to the product, will constitute misuse and are not subject to the warranty. Our world-class customer service and technical support staff is available 8 a.m. to 5 p.m. CST, Monday to Friday. Or you can open a customer service ticket directly with our support department at any time 24 hours a day, 7 days a week by emailing us at support@inuvio.com

Inuvio is proud to offer an industry-leading 24 months of unlimited Maintenance and Support as part of its standalone digital scanning software warranty which includes the following:

  • Unlimited Inuvio technical support via phone, email and over the internet
  • Unlimited Inuvio software license transfers as your hardware needs change
  • All Inuvio software updates in-version at no additional cost

 

Inuvio Software Covered

ScanSharp
ScanOCR 6

Extended Warranties are available for purchase in our company store.  Integrated software products require the purchase of annual software warranty, maintenance, and support packages which are available for purchase in our company store.  All software and hardware warranties must be purchased and registered at the time of original product purchase.  Please contact INUVIO Technical Support at support@inuvio.com with any questions.

 

ScanSharp End-Of-Life Dates

v4 – 02/28/2014 (end-of-life)
v5 – 02/28/2014 (legacy – no longer eligible for maintenance renewals, cost to unlock/reset license for transfer/reinstall $50.00) **anyone w/ existing maintenance will be supported**
v5 – 02/28/2015 (end-of-life)
v6 – 02/28/2015 (legacy – no longer eligible for maintenance renewals, cost to unlock/reset license for transfer/reinstall $50.00) **anyone w/ existing maintenance will be supported**
V6 – 02/28/2016 (end-of-life)
V7 - 02/28/2016 (legacy – no longer eligible for maintenance renewals, cost to unlock/reset license for transfer/reinstall $50.00) **anyone w/ existing maintenance will be supported**
V7 - 02/28/2017 (end-of-life)

All warranty work is subject to INUVIO’s Warranty and Return Policy.
Read Inuvio's Order and Return Policies
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